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# Activating EPP 8.5

This page describes how to activate EPP 8.5 and how to resolve common activation issues.

## Prerequisites

Before you start, make sure that:

- EPP 8.5 is installed successfully.
- You have a valid product key.

## Activate EPP 8.5

### 1. Enter the Product Key

1. Open the EPP 8.5 application.
2. On the activation screen, enter your product key.
3. Select Next.

EPP 8.5 supports two types of product keys:

- Bulk activation key
- Paper license key

After you enter the key, the Customer Details page opens.

### 2. Enter Customer Details

The fields available for editing depend on the type of key you entered.

#### Bulk Activation Key

- All fields are editable.
- Enter all customer information manually.

#### Paper License Key

- The Company name and Email ID fields are prefilled and locked to edit.

After entering the required information, select Next.

### 3. Complete OTP Verification

EPP sends a one-time password (OTP) to:

- The email address you provided.
- Your mobile number (Indian mobile numbers only).

Enter the OTP to continue.

### 4. Create Administrator Credentials

After OTP verification:

1. Enter the administrator email address.
2. Create a password.
3. Select Next.

These credentials are required for future login.

Click the Activate button to activate your Seqrite EPP instance.

### 5. Sign In

- When activation is complete, the login screen appears.
- Use the administrator credentials you created to sign in.

## Troubleshooting

### Activation Lockout

- If you enter the wrong OTP three times, or enter an incorrect mobile number, the activation process is suspended for 30 minutes.
- You must wait for the suspension period to end before you can retry.

### Reactivating with the Same Product Key

- If you restart the activation process with the same product key, the fields in the activation flow are not editable.
- This behavior is expected and designed to protect product key usage.

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